General
Do you have a physical store?
We are an online-only store, so you can shop with us 24/7 from the comfort of your home. We deliver straight to your door!
Can I customize my flower arrangement?
Absolutely! We love bringing your vision to life. Contact us before placing your order and our team will do their best to accommodate your request.
Do you offer same-day delivery?
Same-day delivery may be available depending on your location and order time. Check availability at checkout or contact us to confirm
Can I schedule a delivery for a specific date?
Yes! You can choose your preferred delivery date at checkout. Perfect for birthdays, anniversaries, and special occasions.
Are your flowers fresh?
Always! We source our flowers fresh and prepare every arrangement with care to ensure they arrive in perfect condition.
Do you offer gift wrapping ?
Yes, all our arrangements come beautifully wrapped and ready to gift. No extra steps needed!
Shopping Information
How do i know if my order was successful?
Once your order is placed successfully, you'll receive a confirmation email with your order details and summary. If you didn't receive one, please check your spam folder or contact us.
What if my order is incorrect?
We're sorry to hear that! If you received a wrong or damaged item, please contact us immediately. We will verify the issue and either replace the product or provide a full refund.
How much is shipping and how long will it take?
Standard delivery isAED 30. Orders aboveAED 300qualify forFREE delivery! Your estimated delivery date will be shown at checkout, and you'll receive a tracking link once your order is shipped.
Same-day delivery within 1 – 5 hours
What payment methods does accept?
We accept Debit Cards, Credit Cards (Visa, MasterCard & American Express), Apple Pay, and Cash on Delivery. All payments are SSL-secured. Please note that Cash on Delivery must be paid in local currency (AED).
Order & Returns
What if my item is damaged or faulty?
We sincerely apologize if you received a damaged or faulty item. Please contact us immediately with a photo of the product and we will arrange a replacement or a full refund as quickly as possible.
Why does the refund amount exclude delivery?
Delivery fees are non-refundable as they cover the cost of shipping your order. However, if the return is due to our error (wrong, damaged, or faulty item), the full amount including delivery will be refunded.
Payment Information
What payment methods does Flowrista accept?
We accept Debit Cards, Credit Cards (Visa, MasterCard & American Express), Apple Pay, and Cash on Delivery. All payments are SSL-secured. COD must be paid in local currency (AED).
Is my payment information secure?
Absolutely! Flowrista uses SSL encryption to protect your card details. Your payment information is never stored on our servers.
Can I pay with a foreign credit card?
Yes! We accept foreign credit cards from anywhere in the world.
Q: Can I pay Cash on Delivery in foreign currency?
No, Cash on Delivery payments must be made in local currency (AED) only.
Q: When will the payment be deducted?
The amount is only debited once your order has been shipped, not at the time of placing the order.
Help & Support
What if my order is incorrect?
We're sorry to hear that! If you received a wrong or damaged item, please contact us immediately. We will verify the issue and either replace the product or provide a full refund as quickly as possible.
I am having difficulty placing an order?
Please make sure your billing details match your card statement exactly. Try clearing your browser cache or switching to a different device. Still having trouble? Don't hesitate to contact us and we'll help you right away!
Why does the refund amount exclude delivery?
Delivery fees are non-refundable as they cover the cost of shipping your order. However, if the return is due to our error (wrong, damaged, or faulty item), the full amount including delivery will be refunded.