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Shipping policy

Policies & Shipping

We are committed to transparency, fairness, and your complete satisfaction at every step.

ShippingDelivery

FREE
On orders above AED 300

Payment CollectionPayments

We offer multiple secure payment methods to make your shopping experience as smooth as possible. All transactions are processed safely and your payment details are fully protected.

Refund PolicyRefunds

Refunds will be made to the original mode of payment. Processing time is 10 to 45 days depending on the issuing bank of the credit card.

Refunds are applicable only under the following conditions:

  • A wrong product was sent by us
  • The product is defective
  • The product was damaged in shipping
  • The product is tampered

Cancellation PolicyCancellations

  • We give utmost care and attention to ensure your delivery is perfect
  • Our customer service staff are trained to respond to concerns and resolve issues quickly
  • Orders cannot be cancelled once shipped
  • If you cancel the order 1 day before the delivery date, you are entitled to a full refund
  • Orders can be cancelled anytime, but a full refund is only entitled if done 1 day before the delivery date
If you find anything wrong with the product quality, we will verify it and replace the product or provide a full reimbursement.
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